The expanses of WolfWings' land
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April 11th, 2004
April 11th, 2004
April 11th, 2004
April 11th, 2004
April 11th, 2004

[User Picture]11:45 pm - Well... there goes the weekend.
On a random note, and the basis for this journal entry...

I just went to a Carl's Junior that had self-order kiosks as part of a beta-test program.

As in, nobody but me, a menu, and time to decide what I want, and HOW I want it. No 'Did you say with or without tomatoe?' bullshit, just a big fat checkbox or no checkbox next to each topping. Also lets you know very neatly what toppings you can or can't have.

Very, very slick. And very nice, something I hope works for them.

Only two features I hope they add is some way to buy a 'swipe card' that you can program your own combos into, and a way to disable the 'voice prompts' for those that know what to do. A true 'have it your way' where you swipe your CJ card, press 'Personal Combo #1', hit done, pay, then sit down and wait.

Adjust a couple things, like make it more obvious that you click on the item in the item-box to change the toppings, and make the 'pay now' button a little more noticable, and it'll be very nice.

And you know what? I don't think it will lose any 'real' jobs. They still need as many people washing tables, and cooking food. At most, they'll have far, far fewer people that need to handle actual money, and less people needing to work the cash registers is a good thing, spread those folks out to watch the soda machine to keep it full, do maintenance, etc, etc. And it will create jobs, by adding a higher-tech component to the existing job set for a fast food restraunt, to maintain the self-order kiosks.

Sadly, I doubt they'll succeed, because I saw hordes of regulars ignore them to mob the single cashier. I think a good part of that might be that the kiosks run a video loop that has a flashy CJ logo floating around, and occasionally flash 'ORDER HERE' on the screen. Thankfully, the video loop is silent, and definately not an ad loop. There're more ads on the windows that coming that the video terminal, which I can only say is a good thing, and left a note saying as much.7 commentsLeave a comment

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